Why do I need to apply the OTA update?
By February 22, 2022, North American wireless network
providers will be phasing out the 3G network the affected vehicle uses for
AcuraLink and WI-FI Hotspot services. An Over the Air Update (OTA) is required
to update your vehicle’s embedded cellular unit, to enable it to connect to a
new network that will allow you to continue to receive AcuraLink and WIFI
Which models are affected?
What features will be impacted if I don’t apply the OTA by February 22, 2022?
AcuraLink Remote: Remote Start and Stop, Security Alarm Alert, Amazon Alexa Skill, Remote Lock and Unlock, Find My Car, Geofence Alert, Key by Amazon In-Car Delivery, Speed Alert, Destination by Voice, Stolen Vehicle Locator, Driver Feedback.
AcuraLink Security: Emergency Call, Automatic Collision Notification, Enhanced Roadside Assistance, Personal Data Wipe.
AcuraLink Concierge: Personal concierge services to make hotel, restaurant or airline reservations.
AcuraLink Link: Dashboard, Vehicle Health Report, Send Destination, Last Mile.
Other Features: Wi-Fi Hotspot
How can I confirm the update is available for my vehicle?
The System Updates icon will show an exclamation point (!)
What are the consequences of not completing the OTA update?
AcuraLink services and Wi-Fi Hotspot will no longer work as of February 22, 2022. Additionally, future Over the Air Update fixes and enhancements to your audio and connectivity system cannot be downloaded via the cellular network. Only Wi-Fi and USB updates will be available.
PLEASE NOTE: Unless the update is completed by February 22,
2022, Automatic Collision Notification will not function. If your airbag
deploys or a significant collision is detected, your vehicle will be unable to
contact an operator who could request that emergency services be dispatched.
Can I update my vehicle after February 22, 2022 to receive AcuraLink or WI-FI Hotspot services?
No, you cannot perform the OTA update after February 22,
2022. Restoring AcuraLink or WI-FI Hotspot services after February 22, 2022 can
ONLY be addressed by a customer paying for a new embedded cellular device at an
What happens if I have a paid subscription and I do not perform the OTA update?
If you do not update your vehicle via the OTA prior to February 22, 2022, your services will automatically be cancelled, and you will be issued a pro-rated refund for the unused portion of your subscription. You will lose access to services such as Automatic Collision Notification, Emergency Call, Stolen Vehicle Locator and Remote Features such as Remote Start and Stop and Amazon Alexa Skill. If you are not currently subscribed to AcuraLink services, then the operation of your Honda vehicle will not be affected, but you would not be able to receive such services in the future.
If you have a paid subscription for WI-FI Hotspot, please
contact AT&T Customer Support.
How do I perform the OTA update?
Please follow these steps to complete the update.
Your vehicle may automatically perform Steps 1-3 in the background. If so, then please begin with Step 4 and press “Install Now”.
1. Go to the “HOME” screen on your vehicle display audio screen
2. If the vehicle indicates an update is available, select the “System Updates” app
3. Select “via Wireless”
4. When the download is complete, select “Install Now”
5. The System Updating bar note the installation progress.
6. Wait for confirmation “Update Complete”
How long does the OTA take to complete?
The update takes approximately 17-20 minutes to complete.
This is dependent on good cellular network connection.
Will I lose any functions during the update?
The update takes approximately 17-20 minutes to complete,
and the cellular connection will be disabled and restored after the update has
completed. In addition, during the update process the green LED between the
LINK and ASSIST call out buttons, located by the dome light, will blink.
How will I be able to confirm the update worked?
Please follow these steps to confirm the update was successful.
1. Select “HOME” screen on your vehicle display audio screen
2. Select “System Updates”
3. Select “via Wireless Connection”
4. Wait for the “System is Up-to-Date” message to display
Can the dealer perform the OTA update for me?
Yes, you can schedule an appointment with your dealer to
complete the OTA update.
What happens if the OTA update doesn’t work if I opt to do it myself?
You may experience Update Failed Code 57D or 5AC which may be caused by a poor cellular signal.
Before installing the software, move the car to an open area where cellular signal may improve. If the installation of the software is successful, you will see “Installation of new software complete”.