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VEHICLES AT THE FACTORY
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Before it leaves
FREQUENTLY ASKED QUESTIONS
How long will it take to get my vehicle?
Vehicles being built at the factory can take on average between 3 weeks to 2 months to arrive at Proctor Acura. We will keep you updated when the vehicle is complete, when it ships from the factory, and when it arrives at the dealership for pick-up.
Is my vehicle guaranteed to arrive by a certain date?
Due to the fluid nature of parts availability and factory operations during this time, we are unable to guarantee a specific arrival date. What we can guarantee is full transparency throughout the process and frequent updates regarding the status of your vehicle. Your deposit is also fully refundable and the reservation can be cancelled at any time.
Is a deposit required to hold a vehicle before it ships from the factory?
A $300 deposit will be required to hold a vehicle. This deposit will later be applied towards your purchase and it is fully refundable if you decide to cancel your order.
Will I work with the same person throughout the entire reservation and purchase process?
Barring any unforeseen circumstances, you will be able to work with the same person from the time the vehicle is at the factory until you are handed the keys!